patisserie.txt
CASE STUDY - PATISSERIE OPERATING PLATFORM
client: a French patisserie, Vadodara
engagement: order & production platform
status: live in production
Five separate systems - orders, production, payments, analytics, customer records - merged into one platform the owner actually runs the bakery on: online ordering through production tracking to a payments ledger, plus gifting, referrals, and an outreach queue.
Small business, full operating system. The same thesis at every scale.